Suzan grew up in Charlo Village and Syne Village in Penal / Siparia, she attended the Holy Faith Convent in Penal, where she was successful in her examinations and then served as a Secondary School Teacher for five years at the said School. Her areas of strength are Geography, West Indian History and Agricultural Science. She continued teaching at the following schools for the next twelve years Saint Charles High School, Malick Senior Comprehensive School, San Juan Private Secondary and the Trinidad Muslim League.
Suzan left the teaching profession and continued her Education in Tourism and Hospitality as her focus is really “Excellent Quality Service”
She furthered her education and during her Teaching career she also held the position of an Educational Field Trip Coordinator in all schools she taught. Suzan was chosen for two years by the University of the West Indies in Trinidad / St Augustine Campus to serve as a ‘Mentor’ in the Tourism and Hospitality Industry of Trinidad and Tobago.
She then entered into the International Student Exchange Program in Amsterdam / Holland, where she represented her country at the I.S.I.C. Conference. She performed her duties as an Ambassador for our twin island state. There she was employed as an International Tour Coordinator for (43) forty-three countries worldwide.
She then aspired to the highest position in the (T.T.T.G.A.) – Trinidad and Tobago Tour Guide Association where she served as the President.
A very experienced people person, she was well suited for the Tourism and Hospitality Industry of Trinidad and Tobago. She is also a Sports Tourism Project Officer who has worked on the pioneering team for the Merging of the first Sports and Tourism Project in Trinidad and Tobago –‘SOCA GAMES FEST / 2002’
Suzan is now the Managing Director and proud owner of a Tour Operating/Destination Management Company in Trinidad and Tobago located in San Juan. From here she conducts Tours to destinations on both islands as well as the Caribbean and Latin American region for the Local, Regional and International visitors.
She also lectures as an adjunct instructor in Tour Guiding, Front Desk Management and Quality Customer Service for the (T.T.H.T.I.) Trinidad and Tobago Hotel and Tourism Institute Campus in Chaguaramas
Suzan is also a Lecturer for the Ministry of Tourism in the Port of Entry Program with Mr. Hamilton Padmore who is a senior Lecturer/ consultant with the Service Quality Institute of Minneapolis in the USA in 2007 and 2008. Lectures and workshops were conducted on both islands with Customs & Excise, Airports Authority, Airline Employees and Immigration.
The name of her Company is:
G.E.T.S. LTD. – GAIL’S EXCLUSIVE TOUR SERVICES LIMITED
Her aim in life is: ‘To make a difference in the Tourism and Hospitality Industry of our country and the Caribbean Region, delivering “QUALITY CUSTOMER SERVICE” from a positive and productive perspective’.
Suzan is a professional TTTIC Tour Guide and also a bonafide Tour Operator representing Trinidad and Tobago; over the last three years GETS LTD. has evolved into a Destination Management Company and has created employment opportunities through her company for other Tour Guides and Drivers from the TTTTSA - (Trinidad & Tobago Tourist Transport Service Association). Tour Guides in both islands have benefited through her company to share with clients worldwide, their knowledge and expertise of Trinidad and Tobago.
She is heavily involved with Educational Tours with various Institutions locally and internationally. She is optimistic that more Educational Tours for the youths of the nation will be a plus to our Industry. This will help them to appreciate and protect their environment thus giving them that sense of pride for their country.